At Essex Vision Center, our goal is to provide every patient with high-quality, personalized eye care in a welcoming and efficient environment. To help us serve you better, we ask that all patients review and adhere to the following policies and procedures.
Appointment Scheduling & Cancellations
Scheduling: Appointments can be made by phone or online. Please arrive 10-15 minutes early to allow time for check-in.
Late Arrivals: Patients arriving more than 15 minutes late may be asked to reschedule to avoid delaying other appointments.
Cancellations/No-Shows: We kindly request at least 24 hours' notice for cancellations. Missed appointments without prior notice may be subject to a no-show fee.
Insurance & Payment
Insurance: We accept most major vision and medical insurance plans. Please bring your insurance card and ID to every visit. Coverage is verified as a courtesy, but patients are responsible for understanding their benefits.
Co-Pays & Fees: All co-pays, deductibles, and non-covered services are due at the time of service.
Payments Accepted: We accept cash, debit cards, HSA/FSA cards, and major credit cards.
Prescription & Eyewear Policies
Eyeglass Prescriptions: Valid for 1–2 years, depending on your provider’s recommendation and state regulations.
Contact Lens Prescriptions: Require a separate fitting and evaluation; valid for 1 year.
Returns & Exchanges
Prescription eyewear is custom-made and may not be returnable. Please ask about our warranty and satisfaction guarantee.
Medical Records & Privacy
HIPAA Compliance: We are fully compliant with HIPAA regulations. Your privacy is important to us.
Records Requests: To request a copy of your medical records, please complete a signed authorization form. Please allow up to 7 business days for processing.
COVID-19 & Office Safety
Your safety remains our priority. We maintain enhanced cleaning protocols and may request masking in certain circumstances. If you are experiencing symptoms of illness, please reschedule your appointment.
Questions?
If you have any questions about our policies, don’t hesitate to reach out. Our team is happy to assist!
860-767-3206
90 Main St. Centerbrook, CT 06409
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